Terms of Service: Part Ia. General Booking Terms & Conditions
1. Booking & Confirmation
A booking begins when a traveler submits an inquiry or accepts a proposed itinerary and quotation.
A reservation becomes confirmed when:
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The traveler has accepted the final itinerary and quotation in writing.
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LuluSpots has received the required deposit or full payment.
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LuluSpots has issued written booking confirmation.
All reservations remain subject to availability until confirmed.
The confirmed itinerary, written quotation, applicable activity-specific conditions, and these Terms & Conditions collectively form the booking agreement.
The person making a booking on behalf of other travelers must have their authorization and ensure that they receive the applicable booking conditions.
2. Tour Payments
A 30% non-refundable deposit of the total tour price is required at the time of booking to secure your reservation, subject to the cancellation provisions of these Terms & Conditions and applicable law.
The remaining 70% balance is due 45 days before the first scheduled day of the itinerary.
For bookings made within 45 days of arrival, full payment is required upon confirmation.
Special Booking Requirements
Certain accommodations, luxury lodges, peak-season reservations, domestic flights, group bookings, or specialist activities may require higher deposits or earlier final payments.
Where such requirements apply, LuluSpots will clearly communicate the specific payment schedule and any additional non-refundable commitments in the written quotation before the traveler confirms the booking.
The payment terms accepted in the confirmed quotation will apply to that reservation.
Payment Methods & Confirmation
LuluSpots will provide approved payment instructions and disclose any applicable transaction fees before payment.
Accepted payment methods may include:
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Credit or debit cards
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Bank transfers
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International wire transfers
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Other approved payment channels
The amount received by LuluSpots must satisfy the agreed invoice amount, subject to any disclosed transaction or currency-conversion charges.
Reservations are confirmed only after the required payment has been received and LuluSpots has issued written confirmation.
If payment is not received by the agreed deadline, LuluSpots will notify the traveler and provide a reasonable opportunity to resolve the outstanding balance, where supplier deadlines permit. Failure to pay may result in cancellation under the applicable cancellation policy.
Travelers should make payments only through payment instructions verified directly with LuluSpots.
3. Tour Pricing, Inclusions & Exclusions
All quotations will identify the currency, total package price, and services included.
Depending on the itinerary, included services may comprise:
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Accommodation
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Ground transportation
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Professional driver-guides or mountain guides
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Scheduled park and conservation fees
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Meals specified in the itinerary
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Game drives, excursions, or guided activities
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Domestic transfers where expressly included
Unless otherwise stated in the confirmed itinerary, package prices exclude:
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International airfare
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Passports and visas
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Travel and medical insurance
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Emergency medical evacuation coverage
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Vaccinations and medication
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Tips and gratuities
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Personal purchases
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Laundry and telephone expenses
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Alcoholic beverages
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Optional activities
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Excess baggage charges
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Other services not expressly listed as included
The confirmed quotation takes precedence over general descriptions on the website regarding what is included in a particular booking.
4. Government Taxes & Levies
Package quotations reflect applicable government taxes and statutory levies known at the time of quotation.
If a government introduces new mandatory taxes or increases existing levies before travel, LuluSpots may adjust the booking price to reflect the documented additional cost, where permitted by law and the booking agreement.
Any adjustment will be communicated in writing with an explanation of the charge.
If a material increase affects the total package price, LuluSpots will explain the options available to the traveler, including any applicable amendment or cancellation rights.
5. National Park & Conservation Fees
Tour prices include the national park, conservation, and related entry fees expressly specified in the itinerary.
These fees are established by the relevant authorities and may change.
Where a mandatory fee increases after booking but before it is paid to the authority, LuluSpots may pass through the documented difference, subject to applicable law and the confirmed booking conditions.
Travelers claiming resident or other discounted entry rates must provide valid supporting documentation by the deadline communicated by LuluSpots.
Any additional charges resulting from ineligible or insufficient documentation will be the traveler's responsibility.
6. Accommodation
LuluSpots selects accommodations based on the traveler's preferences, agreed budget, availability, and the requirements of the itinerary.
Accommodation preferences may include luxury lodges, boutique camps, premium tented camps, and comfortable mid-range properties.
Reservations are subject to availability and supplier confirmation.
If a confirmed accommodation becomes unavailable, LuluSpots will make reasonable efforts to arrange a suitable alternative of comparable quality.
Where practical, travelers will be consulted before a material substitution.
If the replacement represents a material reduction in the agreed standard or services, LuluSpots will explain the available remedies, including an appropriate price adjustment or other rights under applicable law.
Guest-requested accommodation changes after confirmation may involve additional charges and supplier cancellation penalties.
7. Changes to the Itinerary
Changes Requested by Travelers
LuluSpots will make reasonable efforts to accommodate requests to modify a confirmed itinerary.
Such requests may include changes to travel dates, destinations, accommodation, activities, or the number of travelers.
Additional supplier charges, price differences, and non-recoverable costs resulting from requested changes will be communicated before the traveler approves the amendment.
Changes Made by LuluSpots
LuluSpots may need to adjust an itinerary because of safety concerns, weather, park restrictions, supplier availability, or other operational circumstances.
Minor changes that do not materially affect the overall experience may be made when reasonably necessary.
For material changes, LuluSpots will notify the traveler promptly, explain the available alternatives, and identify any applicable refund or cancellation rights.
Any change must comply with applicable consumer protection requirements and the confirmed booking agreement.